Frequently Asked Questions
Q. How do I obtain a registration key ?
Q. What happens if I lose my registration key ?
Q. Can I install your software on more than one computer?
Q. Can I obtain a hard copy of your software ?
Q. How do I report bugs found in your software ?
Q. How do I obtain a registration key ?
A. To obtain a registration key you must purchase the software from our products page. After completing the transaction we will email you your product license. We suggest registering before your trial expires due the short delay you may experience before recieving your license. Under most circumstances, licenses will be sent the same day as registration is completed.
Q. What happens if I lose my registration key ?
A. If you lose your registration key and require a new one, please contact sales@photogenesisdesigns.com to obtain a new one. When emailing us please include your full name and if possible the approximate date that you initially registered. This will help us in confirming your order.
Q. Can I install your software on more than one computer?
A. No. Your license allows you to install the applicable software on one computer at a time. To obtain additional licenses, or a site license, contact sales@photogenesisdesigns.com.
Q. Can I obtain a hard copy of your software ?
A. Yes. If you wish to obtain a cd containing one of our applications and the relevant documentation, please contact sales@photogenesisdesigns.com. We charge a $15 fee for this service. The cd will generally ship within 2 business days of the order.
Q. How do I report bugs found in your software ?
A. There are two ways to report bugs. Either email the report to support@photogenesisdesigns.com, or post the report in our support forums. When posting a bug report, please include a description of the bug, how it is caused, your computer specifications, and the version of the software that you are running.